Gaya APA
Rajola, F. (2013).
Customer Relationship Management in the Financial Industry (2nd ed. 2013).
Springer Berlin Heidelberg:
Springer.
Gaya MLA
Rajola, Federico.
"Customer Relationship Management in the Financial Industry".
2nd ed. 2013
Springer Berlin Heidelberg:
Springer,
2013.
E-Book.